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Contact Us

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Frequently Asked Questions

  • Yes, we deliver to all locations within the Netherlands—All products are delivered free of charge!

  • Yes. All our products are carefully sourced, thoroughly cleaned, and packaged to ensure quality, freshness, and authentic taste.

  • Absolutely. We offer bulk and family pack options, including monthly deliveries. You can also request a personalized pack based on your household needs.

  • Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days, after a return confirmation email has been sent to you, for the funds to appear in your account.

  • If your item arrives damaged or incorrect, please contact us via the contact form on the website, or via email within 5 days of receiving it.

  • Yes! Customers are welcome to place bulk or large-quantity orders.

    If you need larger quantities than shown on the website, please contact us directly.

    Simply reach out through our contact page or email us at: pinonhub@gmail.com with:

    • Product name(s)

    • Quantity required

    • Preferred delivery date

    Our team will respond as soon as possible to help you.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Yes, you can choose specific items and include special requests or dietary notes to suit your family’s needs.

    You can do this via the “Pinon Specials” page.

  • Storage instructions vary by product and are included where applicable. For best quality, we recommend storing items in a cool, dry place or as advised on the packaging.

  • We accept returns within 10 days of delivery. Items must be in their original condition, unused, and with all tags or packaging intact.

  • Yes, depending on the courier service you use—delivery charges varies per company.